Due to the nature of handmade garments, reworked vintage, and/or custom orders, all sales are final. If you received an item by mistake, you would like to exchange your item for a different size, or return your item for store credit, please contact us at Shy.Doll.LLC@gmail.com or visit our Contact page.

Disclaimer For International Orders

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. 

Disclaimer For Shipping

Shy Doll shall not be held responsible for any lost or stolen packages once they have been handed over to the designated shipping carrier. While we strive to ensure a smooth and reliable delivery process, any such incidents should be addressed directly with the shipping carrier. We appreciate your understanding and cooperation in this matter. 

If you have any questions about sizing or any other concerns please reach out to us before purchasing at: Shy.Doll.LLC@gmail.com or visit our Contact page.