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CUSTOM ORDERS

How do I place a custom order?

To place a custom order, visit our Contact page or reach out to us via email at Shy.Doll.LLC@gmail.com

How much does a custom order cost?

The minimum cost for any custom order is $600 and increases depending on materials and silhouette. The final cost of each order varies by the individual's budget and requested item. 

Once you've contacted us about your custom order and we've decided on a budget, visit our Customs page to purchase.

What is the refund policy on custom orders?

Because there is often several weeks between when you reserve your order and when I actually begin, I will always contact you before beginning your order to let you know that I am ready to start. Should you wish to cancel before I have begun working on your order, 50% of your payment will be refunded. After work has begun, the payment is no longer eligible for refund. 

How long do custom orders take? 

In general, custom orders take between 3-4 weeks to complete from the time that I begin your order. Large pieces may take longer to complete; this will be discussed up front after the custom order payment is made. The time between when you reserve a spot and when I begin your order is dependent upon where you are in line. I try to be as communicative as possible about what kind of timeline you can expect with pending requests. If you have an upcoming event or are under a time constraint, let us know in your request.

Do you offer a payment plan for custom orders?

No, although we accept payment plans for ready-to-ship garments, through Shopify Payments.

I reserve the right to refuse or cancel any custom order request at my own discretion at any point during the process.  By paying the custom order fee and reserving a custom order spot, you agree to these terms.